FAQ

Frequently Asked Questions

We provide ONE-STOP service including all the following featured service.

1:Pick-Up services from airport(Hangzhou,Shanghai,Yiwu);
2:Hotel Booking, at discounted price;
3:Translator,Market Guiding,and Negotiate the best prices;
4:Order list clearing all specification before ordering;
5:Purchase & Forwarder procedures;
6:Warehousing,QC and Inspection;
7:International freight at competition prices;
8:Export declaration. Full documents for your clearing customs;
9:Full documents as your requirement,hide factory`s information;
10: Report step by step, let you attend the whole procedure.

Which year your company funded and how many person in your company ?

Goodcan was founded in 2005 and we have 25 person in Yiwu office , 9person in Guangzhou office .

How is your work process ?

 Before you come to China
1:Advice you best time to china do purchase, search suppliers and arrange the meetings for you in advance if is necessary.
2:Issue china invitation letter (free business invitation letter or charged government invitation letter)and visa issues as well.
3:Offer different language translators available(English,Spanish, Italian,French and Arabic)
4: Free to book hotel for you with the best discount.
5: Airport pick-up from Yiwu, Shanghai and Hangzhou.Guangzhou

When you arrive in China

1: Professional Translating Guiding you to visit the right product markets and visit all the shops one by one And visit factories if necessary.
2: Our translator are always negotiation the price with suppliers and record all details according by you. such as item no, quantity, size,color, carton measurement ,MOQ, delivery etc.
3: Take the photos for all the goods you have ordered,take sample if necessary.and send report to you day by day. Easy and convenient for you to organize and purchase of the goods.

After the completion of China purchase

1: Placing orders according to your confirmation ,and the receipt of 30% advanced payment;
2: Following every order to make sure the production will be completed finished in our expected time and report every step of the process to you.
3: Clients T/T the rest amount before collecting goods since we have to pay off suppliers on the day of collection.
4: Collecting all the goods in our own warehouse and inspect the goods to make sure orders are according to your requirement, and sending you the inspection report for your confirmation;Distributing the payment for goods to your suppliers;
5: According to customer’s request, book shipping and arrange shipments. Preparing the export documents concerned and do custom declaration at china customs.Sending you all the documents including B/L,Co,Packing List, Commercial Invoice to you for the Custom clearance in the destination.

How you can make sure i will receive the quality what i want ?

When production is finished,we will do sample inspection from production and give you report to let you know product status.Quantities , printing , labeling , colors ,sizes, packaging and shipping marks are all in our control. We take photos and make inspection reports for you to confirm. If there are any differences, we will confirm with you before shipping.Goodcan provide 100% Guarantee. We take responsibility for any problems on quality, quanlity packing and breakage, ect If there are any problems with products quality, quantity, packaging and labeling issues, we will refund the value of the products

If i am come to China how you can work for me ?

when you are not in China,We can be your reliant business assistant 
1:If you have any products need sourcing in China, our marketing staff will provide  valuable information  on purchasing, product cost ,MOQ,designing, quality control, logistics, custom clearance.

2:with our advise and agent service, you can purchase products meet your quality requirement at more cheaper price from right suppliers.

3: When production is finished,we will do sample inspection from production and give you report to let you know product status.Quantities , printing , labeling , colors ,sizes, packaging and shipping marks are all in our control. We take photos and make inspection reports for you to confirm. If there are any differences, we will confirm  with you before shipping.

Where is your customers come from ?

Goodcan was founded in 2005. Though we are Young company. we are growing very fast in the past few years. Because of the satisfaction of the customers. We have served customers from more than 60 countries .our business partner album

If you want to know more about our customers  sincerely check our website as below :
https://www.youtube.com/watch?v=QCWjOrGLqYk
https://www.youtube.com/watch?v=qOO3x5H2fX8

If i have balance goods in your warehouse will you charge me?

No , we will not charge you extra money , you just have to pay for the balance  goods value.

Where is YiWu

YIWU is located in middle part of Zhejiang province,lies in the south of  Shanghai and  Hangzhou, the distance from  to YiWu is 300 km, from  Hangzhou  to YiWu is only 120 km. Guangdong Province and Fujian Province is to the south, Shanghai Economic Zone is on the north, NinBo port is near on the east. YiWu enjoys a favorable place for developing and investing of economy.

How long does it take from source to shipment in Yiwu?

From the initial inquiry to delivery to your site, it may take you about two weeks to three months.Production time depends on factories and what kind of products you want to purchase .Our Goodcan will be your eyes in China  follow your order to save time.

How is the MOQ in Yiwu

We have no limited of the order value.
1: No matter how much amount of your purchasing order can be worked.

2: Especially in Yiwu you can mixed hundreds items in one container , we can consolidate all the suppliers .
3:If some products less than the MOQ, we will try to find the stock goods for you.

Why more and more foreign buyers come to Yiwu?

1:Yi Wu Market (total 2,600,000 square meters) is open all year round.
2: The suppliers in the market accept small quantity orders, and many items (from different suppliers) could be mixed in one container.
3: All prices in the market are original factory prices.
4: Most of the products are in stock, and could be delivered within.

How to purchase in YiWu

Yiwu market is the largest small commodity wholesale market in the world. It is famous for low price and notorious for crap quality in the past. Visitors are still confused about how to purchase in this “huge” Yiwu market

Here is one example: G is from Singapore, who represents a large company and plans to source some products in Yiwu. Before she came, she thought that Yiwu market is something like a fair or trade exhibition. She can easily import directly from sellers there. But she was greatly disappointed to found out that 95% of suppliers in the market are not ready to export directly. They don’t have export licenses, don’t know anything about FOB price, and most of them even can’t speak English!

How YiWu market works?

Factories (or agents) have their booths set up inside the market. They sell the products they produce/ represent. Usually a booth has two persons. One is “boss”, the other is “assistant”. In most cases, the “boss” is the factory owner’s wife, daughter, or close relatives, someone the factory owner can completely trust. The “assistant” is usually a girl they employed, who can speak a little English and knows how to use a computer.

“Boss” usually can’t speak English and only knows a little about foreign trade. Their job is to keep everything under control. And the “shop assistant” is usually a high school or college graduate, who doesn’t have much knowledge about foreign trade .

The shops here try their best to display as many products as possible and sell them. To export directly to oversea buyers is not something they’re happy to do, or able to do. So here comes the question: How to purchase in Yiwu market?

In most cases, you have to employ anYiwu agent to assist you with all the sourcing activities. They can arrange your visit, accompany you to the market to browse, then collect orders, do inspection, and finally ship out your products.

Agents usually charge a commission from 1% – 5% of your total purchase value, according to what you buy and how much you buy. >>Yiwu Sourcing Commission

The advantages of employing agents :

Obviously, an agent can make things much easier for you. Sourcing in Yiwu without an agent is almost an “Impossible Mission”. You have no warehouse to collect your goods, no one do inspection, and no title to ship out your containers.

And agents can also help you get cheaper prices sometimes. Agents always have business relationship with suppliers. They buy a lot from suppliers and suppliers are also willing to offer a discount because agents help them sell.

The disadvantages of employing agents :

This only occurs when you employ a “bad” agent. You may find almost every agent’s website promises MIRACLES. In fact, the reality is quite different. Most agents are inexperienced, incapable, have little connections with suppliers, have no warehouses, tell lies, make mistakes, create additional costs, waste time, and choose slow cheap container lines….

(I’ll try to write another article about how to select a good agent according to my humble experiences later.)

Suggestions:

Come to Yiwu for a visit if possible

Personally, I would recommend each buyer have a visit in?Yiwu to see products by themselves. This is crucial to their business success.

Firstly, buyers know their market much better than agents. They can select the right products at a right price. If they purchase goods with agents, there can be lots of mis-communications and time waste. And buyers can also discover new opportunities. Agents just don’t have the buyer’s eyes. I don’t think agents can show all the opportunities of this huge market by emails, phones talks and live chat.

Secondly, buyers can know the fact at some extent. They can access to information like price and new arrivals. They can explain exactly what they want and show the agents/factories how to do in the future. They can also make quicker decisions.

Thirdly, information online or you get from somewhere else usually turn to be junks. You spend lots of time and energy, but get no positive results in the end.

Above is just a quick overview of how to purchase in Yiwu market. Of course, you can set up your own buying office and even register your own business if your business already developed to a certain level. I’ll put on more information about how to purchase in Yiwu later.

Why you need a YiWu agent

The following 5 factors clearly account for why you need a YiWu Agent.

1.Purchase Goods

There are dozens of large markets with more than 100,000 booths expanding, changing and growing all the time in Yiwu. Just in imitation jewelry & hair ornament market alone, there are about 7000 stands. It’s said that, it will take you a whole year to stop at each booth for 1 minute.

We will make appropriate arrangements after you tell us what kinds of goods you are looking for. And all you need to do is choosing goods and checking price. We will arrange a translator to go to market with you to translate, take photos, write down the item No, price, packaging, Measure of carton, and other details for you. At last, we will make a quotation with price, photo, total number and total volume for you.

2.Collect & Inspect goods

We will place the order with suppliers after your confirming the order and payment (Each container holds goods from 5-100 suppliers). We collect goods and inspect them in our warehouse. If something were wrong, we will ask supplier for correction. A list of received goods will also be sent to you, and you send balance back to us.

3.Loading container

We will book container, arrange for shipment, load and unload goods according to your requirement.

4.Documents

A full set of documents will be sent to you, such as packing list, Commercial Invoice, B/L, Forma, Certificate and so on.

5.Shipment &  Payment

Most shops in Yiwu market do not accept USD, so you are supposed to pay 30% deposit in advance by way of T/T, and then we order goods from the suppliers you selected at the price the suppliers offered to you. After receiving the remittance, we will pay the suppliers, arrange for shipment, and send a complete set of documents and B/L to you.

Most important, if you are not in China, we can be your reliable business assistant.

How to Rent an Apartment in YiWu

If you are going to stay in Yiwu for more than 1 month or that you want to find an alternative for staying in hotels. One economical way is to rent a house or apartment in the city.

Local people post rental information on the walls inside residential quarters. The information is usually written in A4-sized red papers. Tenants can contact the landlords by phoning the number on the paper.

Can I User Credit Card?

Most of the shops in YiWu City  do not accept international business credit cards. However, if the card has Visa/Master logo, one can easily withdraw money from YiWu ATMs. Many banks such as Bank of China, ICBC, China Construction Bank, provide ATM facility for international cards.

How to Get Access To My Money In YiWu

Most of shops in Yiwu don’t accept international business credit cards.

But if you have an international debit/credit card with a Visa or Master Card logo, there will be no problems withdrawing your money from many Yiwu ATMs. Bank of China, ICBC, China Construction Bank… all have ATMs for international cards. It’s also cheaper to take money out from ATMs than withdraw them from bank counters.

But after confirming with several bank staffs, using an international card to withdraw money from ATMs would be the last option, because usually the rate is high and there are limitations for how much you can withdraw once, or per day… For example, a China local card can only take out 2,500 RMB/365 USD once and 20,000 RMB/2.920 USD per day from ATMs.

You definitely need to check up these limitations and restrictions with your own bank.

Carrying cash would be the easiest way. You can check with your customs for how much money (your local currency or foreign dollars) is allowed to take out of your country. Carry as much as you could, that’s the top 1 option recommended here. It’s pretty safe to carry cash in China. (*Disclaimer: only my thinking and it all depends on how you carry it.) You’ll find people in Yiwu tend to carry more cash alone with them.

International cards (Visa, Master) can certainly serve as backup options.

If you plan to withdraw over 10,000 USD from banks here, another option is you exchange that money into RMB and wire to someone’s bank account in Yiwu, and you can withdraw that from his/her/their account after you arrive in Yiwu. You may check up with your bank for how much money they would charge for this. For withdrawing money from banks here, it’s almost free. Usually it takes several working days to transfer money from your bank account to a Yiwu bank account.

DON’T do this unless you’re 100% confident with the bank account you’re going to transfer money! ONLY choose someone you can 100% trust in.

In all, it all depends on how much you would like to spend in Yiwu. If just for accommodation, sampling and small deposit, carrying cash plus bank cards would be enough.

P.S. Most banks in China don’t exchange New Zealand Dollars, so New Zealand visitors have to exchange your dollars to US dollars before entering China.

For more information, please contact us

Tip for Exchanging Money

Money Exchange and Financial Transactions in Yiwu are quite easy. One can exchange money into Chinese Yuan Renminbi at various banks in Yiwu. Starting from airports to the hotels, you would get money exchange facility at various places.

Though many banks exchange currency in Yiwu, most of them do not accept New Zealand Dollars. Therefore, NZ visitors should exchange their currency into US dollars before entering China.

All exchange places have ‘buy’ and ‘sell’ rates. It implies that one can either sell his currency or buy the local currency. However, there’s always an undisclosed commission. Always ask them about their commission rate before changing your currency. Moreover, there is a different rate for Travelers’ Cheques/Checks (T/C).

If I come to Yiwu from shanghai, Hangzhou by train, how long does it take?

It costs you about 4 hours from Shanghai to Yiwu by train and about 2 hours from Hangzhou to Yiwu by train.

When is the best time to visit Guangzhou?

October-December is usually regarded as the best time to go.

Guangzhou has the subtropical climate with year-round pleasant weather.

Spring (Mar–Mid May) is humid and rainy. It is the blooming season and nice to visit the parks immersed in the thriving flowers like the South China Botanical Garden, Yuexiu Park, etc.

Summer (May–Mid Sep) is hot and rainy with occasional typhoons. Nothing can compare to cool down the burning heat in the water activities in the Recreation spots like Chimelong Water Park. Tissue, umbrella, etc. is recommended when traveling in the blistering city.

Autumn (Late Sep–early Dec) is very moderate and the best travel time. It is spree shopping time. The biggest wholesale markets assemble here and are heavens to hunt for real bargain. Shangxiajiu Pedestrian Street,  Beijing Road Pedestrian Street, etc are tourist-frequent commercial streets.

Winter (Mid Dec–Late Feb) is a little cold and a sweater will be sufficient. It is also the good time to appreciate the flowers. The Spring Festival Flower Fair also annually takes place days before the lunar Chinese New Year.

Tips:

1: In Guangzhou there are annually two largest China import and export fair–Canton Fairs. The spring fair lasts from 15th April to 30th and the autumn fair starts from 15th October to 30th. During the fair time, accommodation price will be soaring than the usual time for the business person flood. If you don’t come for the fair, it is advised to travel for another time.

2: Light short wears, napkins, sunblock, hats, mosquito repellent are advised to prepare if you travel Guangzhou in melting summer.

For more information, please contact us.

Is it safe to travel in Guangzhou?

It is generally safe in Guangzhou. The frequent problem that tourists confront is the pick pocket thieves. Keep alert all the time when you are in packed places like the train station where the thieves blend in the passengers flows.

Tips:

1: Try to wear your bag in front. Keep wallet in your bags and put some small changes in the easily accessible place like your bag’s side pocket or pant pockets to avoid flashing your wallets unnecessarily.

2: Avoid walking phoning. If you do have urgent call to make or answer, try to find a place like the wall behind you to avoid the thieves to snatch from your back.

3:Do some caution work when you take the overnight train, it is better to keep the valuable items inside your clothing. To enable you can wake up easily when necessary, sleep aids like sleeping pills, earplugs are not advised.

4: Ignore the touts that approach you and try to get you to somewhere when you come out /to the train stations, bus stations or borders.

5:Better to go to big shops or restaurants or hotel lobby to get your orientation if you loss your way.

6:Get the Xerox copy of your passport and your Chinese visa to avoid the trouble of steal loss and respond the police’s check.

7: Write down or print out on paper the name and address of your destination and hotel in Chinese characters since majority of the driver speak Mandarin or Cantonese rather than English.

For more information, please contact us.

How to get aroud GuangZhou

How to get around Guangzhou?

1: By Subway

Subway ticket costs CNY 2-8 and subway cards can be conveniently bought at ticket vending machines.

2: By Bus

Local buses reach everywhere and mostly prices from CNY 1-2.

3: By Taxi

Guangzhou taxis start from CNY 7 for the first 2.3 kilometers (1.4 miles), and CNY 2.6 for each additional kilometer.

Tips for taxi:

1: It is advised to get a receipt each time you use a taxi for later contact reference in the case like dispute a fare, recover a lost article, etc.

2: 7:30-8:45am and 4:30-7:00pm are the taxi shifting time and the taxi driver may refuse or only carry the passengers whose route coincides with their. </p>

3: It is easy to meet over-enthusiastic taxi drivers that jostling to try to grab your luggage and drag to their cars and better avoid taking theirs. Make sure the driver starts the meter. If they refuse, you can just get out and take the next taxi.

4: If possible, pay exact or small money to avoid getting a fake CNY 50 back or a fake CNY100 swopped by the driver. Or try to remember the last 4 digits of your big notes when you pay the taxi fare so that you can make sure whether it is really your money when he returns and claims it’s fake.

5: Write down or print out on paper the name and address of your destination and hotel in Chinese characters or you can mark your destination on a map since majority of the driver cannot speak English.

What are Guangzhou cuisine specialties?

Cantonese specialties are Roast Suckling Pig (Kao Ru zhu), soup, porridges, dim sums, etc.

Dining Tips:

1:  Guangzhou people are famous for their daring heart and mouth to eat everything that eatable or even uneatable in normal sense. You’d better make sure what the original meat is before you order. As you know, Cantonese love to eat the strong animals to strengthen their body like the snake, the wild dogs, wild cats, etc especially in winter day.

2:  Be prepared to see one or two funny strange dish names on a restaurant’s English menu. Like “Show me”, for example, is actually a wheaten food with meat stuff.

3:  Better prepare some handy medications for allergies/aspirin/upset stomach/diarrhea if you are not sure about the Chinese medicines.

Where can I easily find the authentic Guangzhou cuisine?

Shangxiajiu Pedestrian Street, Beijing Pedestrian Street, etc. have many brand restaurants that are nice to hunt for cuisine to refresh from the shopping spree. The restaurant’s taste usually share close relation with its diner number. It won’t disappoint you to try a crowed restaurant. More crowded more delicious!

For more information, please contact us.

Where can I enrich my night life?

There are three famous bar streets in Guangzhou:

1: Huan Shi Road situates in downtown Guangzhou features with garden-villa bars. A crazy or a quiet beer-chat night can be made here.

2: Yanjiang Road with its characteristic bars attracts the young fancier of fashion and thrill fun.

3: White Swan Bay backed with the river scene, is a newly open place where the east meets west. And yet its low cost adds more luring luster.

For more information, please contact us.